Privacy Policy
Last updated: June 2026
Bali Moto Adventures ("we", "us", "our") is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights.
1. Who We Are
Bali Moto Adventures operates premium motorcycle expeditions across Indonesia. For any privacy-related queries, contact us at ride@balimotoadventures.com.
2. Data We Collect
We may collect the following personal data when you contact us or interact with our website:
- Name and phone number (when you message us via WhatsApp)
- Email address (when you submit a contact form or newsletter signup)
- Country of residence and travel dates (provided voluntarily during booking enquiries)
- Device and browsing data (collected automatically via cookies and analytics tools)
3. How We Use Your Data
- To respond to your enquiries and process tour bookings
- To manage our CRM and follow up on leads
- To send relevant information about our tours (with your consent)
- To improve our website and marketing performance
- To comply with legal obligations
4. Analytics and Tracking
We use the following third-party tools to understand how visitors use our website:
- Google Analytics 4 (GA4) — collects anonymised usage data. You can opt out via Google's opt-out tool.
- Meta Pixel — tracks conversions from our Facebook and Instagram ads. Governed by Meta's Privacy Policy.
5. WhatsApp Communications
When you contact us via WhatsApp, your messages may be processed by an automated assistant powered by Claude (Anthropic). Your phone number and conversation data are stored in our CRM (Google Sheets) to manage your enquiry. We do not share this data with third parties for marketing purposes.
6. Data Sharing
We do not sell your personal data. We may share it with:
- Service providers who help us operate (e.g. payment processors, hosting)
- Authorities if required by law
7. Data Retention
We retain your data for as long as necessary to provide our services and comply with legal obligations. You may request deletion at any time (see Section 9).
8. Cookies
Our website uses cookies for analytics and advertising purposes. By continuing to browse, you consent to their use. You can manage cookies through your browser settings.
9. Your Rights
Under applicable data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
To exercise any of these rights, email us at ride@balimotoadventures.com.
10. Changes to This Policy
We may update this policy from time to time. The latest version will always be available at balimotoadventures.com/privacy-policy.html.